Category Archives: Jane

The art of hand-selling

by Jessica

Just before the Thanksgiving holiday, I attended the Middle East Studies Association conference, which is the yearly gathering of scholars of the Middle East. With its panels and papers, receptions and speeches, it is probably not unlike academic conferences of other disciplines, except that the music at the Sunday night dance party was Arab pop (if you’ve never heard the Middle East’s answer to Madonna, she’s worth a listen: check out Nancy Ajram on youtube) and among the post-docs getting down were a daunting number of accomplished belly dancers.

I go to MESA to get a sense of the ideas percolating in the field, sit in on assorted lectures, and meet with potential and existing clients whose research crosses over from an academic to a mainstream readership. This year, while helping out friends and former colleagues, I also had the memorable opportunity to moonlight as a bookseller. I have limited experience in the retail end of publishing; as an agent I’m in the business of selling books, but I’ve never tried it on a copy-by-copy basis. The experience was instructive, and I emerged from my adventure with a renewed sense of respect for the business of hand-selling.

It quickly became obvious that matchmaking between book and customer is both art and science—in this case I happened to know the books I was selling quite well, but to occupy that sweet spot between helpful and obtrusive was a wholly different challenge. When I convinced a browsing professor to purchase a novel I’d particularly loved, I was immoderately pleased. That she was already very likely interested in the subject I was peddling in no way diminished my sense of accomplishment. Other artisanal processes, like making cheese or crafting small batch whisky seem to be enjoying a renaissance, but hand-selling books, and the people who do it, ably and for real, are faring less well. Perhaps the book industry needs its own answer to the locovore movement. (Perhaps it’s out there—if yes, let me know).

Programs like B&N Discover and Borders Original Voices are efforts to scale up the hand-sell, and I like these programs immensely, but I note them professionally perhaps more than I respond to them personally. I’m curious to know how you all respond to them—ditto Amazon recommendations. Amazon’s ability to target my interests is undermined by the fact that I use the site as a research tool more often than I do to make purchases, but maybe you have better luck. Shelf talkers are great, but for me, nothing beats interested, widely read booksellers with whom I can speak; not only are they brilliant at suggesting books, they see the publishing industry from a perspective of the buyers who keep it alive. These days I’m particularly fond of New York’s Idlewild bookstore, which specializes in books on international themes—travel, world lit, etc.

But as I suspect is the case with many of you, indie bookshops have always had a special place in my heart. When I was growing up, each year, probably right about this time, my parents (both inveterate readers of nonfiction) would report to our local bookshop, where the owner would recommend a raft of novels that were just right for me. The stack that ended up beneath the tree, selected by Santa Claus, never disappointed. When, eventually I figured out that it was the bookstore owner and not St. Nick doing the selecting, it did not render the achievement any less magical. I was, however, crushed when the store closed (take that Virginia). Imaginary though he is, Santa’s position seems more secure than that of the independent bookseller, a figure whom I hope will not become a ghost of holidays past, as Jane touched on recently.

4

Cutting expenses effectively

by Jane

Recently I learned that a major publisher was severely limiting the amount each of their editors could spend taking agents to lunch. And then there was another major publisher who eliminated editor/agent lunches for a month at a time and cut all T & E expenses in a significant way. Finally, there are those publishers who have totally eliminated the editor/agent lunch.

I have to ask why, in a business that is really a “people” business they chose to do this? For decades the editor/agent, editor/author lunch was where real work got done. Ideas were exchanged and concepts were developed. Indeed, I know that many great books resulted from these relatively inexpensive forays.

At the same time as these lunches have been cut out (or cut way back), publishers still continue to:

  • Send significant contingents to enormously expensive international book fairs, some traveling first class.
  • Use town cars to travel to and from appointments.
  • Insist upon delivering signature contracts in the mail or even by messenger rather than electronically.
  • Send covers by hand rather than as jpegs.
  • Fed-ex documents and books hundreds of times weekly (a publisher I spoke to recently told me this).
  • Keep their lights on overnight.
  • Use messenger services to return proposals and manuscripts which have originally been e-mailed to them.
  • And, of course, cut very good personnel from their staffs.

My question is why? Why not change all of these things immediately so that exciting new book ideas and important relationships can develop again? Yes, over lunch. 
 
Can you think of any other ways publishers can cut current expenses to enable them to operate more efficiently and less expensively without costing them the creative exchange of ideas our business depends on?
2

Miriam’s gratitude

by Miriam

It’s Wednesday before Thanksgiving and we’re busier than a trendy restaurant on Valentine’s Day. I keep wishing we could take a breather from the meetings and admin stuff so that we could catch up on our slush piles, our edit memos to our clients, our nice notes to authors whom we’re regretfully turning down, our blog browsing, etc. But, when I start whining, I am invariably told that I should be grateful that, in this poor economic climate, we’re busy and thriving. And, despite the fact that I will continue to whine, I agree wholeheartedly. So, today, I carry on Jane’s theme about gratefulness.

Like Jane, I’m grateful for the amazing staff we have here. These are people whom we’ve watched grow into their jobs and who have become like family to us. Like the championship Yankees of the ‘90s (you knew I had to get a Yankees reference in there), we are a great team. Sure, we bicker, lobby sarcasm at each other and, occasionally, call each other names (the kitchen melee when the breakfast order arrives is ugly), but we also support and give generously of our time to each other even when we’re drowning in piles of work. This is a group of smart, creative, and kind people who work very hard and who enjoy what they do.

I’m also grateful for our clients, who are the engine that drives this ship. With as varied and wide-ranging a client list, I’m always amazed at how many of these people we consider friends. Our clients allow us to be part of their lives as well as their creative process. They challenge us to be better–better communicators, better readers, better agents, better people–and they provide us with endlessly interesting, engaging ideas that make our jobs exhilarating. We are privileged to have the opportunity to serve our existing authors and excited at the prospect of forming new relationships with those we haven’t even met yet.

Finally, I’m grateful to have had the opportunity to work with Jane Dystel lo these many years (I was 12 when I walked into her office for an interview). She has taught me a tremendous amount about business, but the most important lessons I’ve gained from her have had a much broader impact on my life. She has been immensely generous with her friendship, support, and encouragement even when she disagreed with whatever crazy scheme I was hatching. She’s the Joe Torre of our team.
So, I hope you all have a wonderful Thanksgiving and that you have as much to be thankful for as we here at DGLM do.

12

Why I Am An Agent (Jane)

by Jane

Looking back on why I wanted to be agent is actually fun for me.

I remember in one of my first jobs–that of permissions editor at Bantam Books–I wanted to learn more about what went on in the subsidiary rights department–“the rights department” as it is commonly known. But the woman who ran that department at Bantam at the time really didn’t want me to work for her and, of course, being who I am, that sparked my interest even more.

When I was thinking of leaving Bantam, I interviewed with a major literary agent who never even got back to me. (I still remember who that was, and I learned from that experience always to respond when anyone inquired about a position with my company.) I also interviewed with two publishers to work in their subsidiary rights departments, but because I was the daughter of the President of Bantam Books at the time, neither position was offered (the people interviewing me actually let me know this). Still, I grew more interested in the rights area of the business.

Finally, a while later when I had been a fairly successful publisher of popular reference books for a number of years, I began once again to explore the rights area, this time on the agenting side. I felt that I had done most every other job in book publishing (except perhaps being in the actual production department) and I was ready for a big change.

I began talking with a number of agents about the field and, interestingly, even then, over twenty years ago, most of them were very discouraging. They told me how hard it was, how much I would have to work and they predicted I wouldn’t be able to really get on my feet as an agent for three to five years. That didn’t scare me though and after talking with many people over a period of ten months or so, I met Jay Acton, a very successful agent at the time, who decided to take a chance on hiring me to join his company.

Moving to the “other” side of the desk, so to speak, was very scary in the beginning. I had been a big corporate Vice President and Publisher, and now I had no safety net at all–I was also a single mother with a young daughter to raise. But I wanted the opportunity to work with creative people as opposed to always doing budgets and carrying out administrative duties (which is what my publishing job had become). I had to learn entirely new skills: editing from a selling perspective, coming up with new book ideas, helping writers, and meeting acquisitions editors for the very first time, most of them, people I didn’t know. And I had to find projects to represent. With Jay’s encouragement and some great cheerleading from my father, I finally managed to sell 22 books that first year, although the money I actually brought in was very little. Slowly, over the next several years, my client list grew and I felt more and more confident in what I was doing.

I developed a bunch of systems to help my business operate efficiently and finally founded my own company in 1991. I have never looked back. Being an agent has often been difficult but it is always exciting and the challenge and serendipity of the job is what I love.

I am always eager to hear what our blog readers have to say about their feeling about agents and how we do our job. What do you all think about agenting?

3

What I’m thankful for

by Jane

It’s Thanksgiving and every year at this time especially, I think about what I am thankful for.

One of the main things I am thankful for is our team at Dystel & Goderich Literary Management. They really are the best at what they do:

Miriam Goderich–Partner, Senior Vice President and Editorial Director: The foundation of our company, a great editorial and administrative mind with an awesome sense of humor. I am so thankful that she is my partner and very close friend.

Michael Bourret–Vice President: A tireless agent; an incredibly hard worker and a risk taker. Michael is setting up a California office of DGLM. I have such admiration for him and am rooting for his success.

Jim McCarthy: A brilliant editorial mind and a superb agent, Jim has incredibly good taste and a wonderful sense of humor. I am constantly astounded by Jim’s insights and so proud of his enormous growth over the years and his recent successes.

Stacey Glick–Vice President: A terrific agent with a growing list of practical non-fiction, Stacey has a very good nose and is incredibly persistent. I am constantly amazed at all that Stacey accomplishes in her increasingly busy life and thankful to have her as part of our team.

Jessica Papin: Jessica is a passionate and amazingly hard working agent who is building a very exciting client list; we are so lucky to have her back.

Lauren Abramo: Our Rights Director and in-house techie as well as an agent in her own right, Lauren is always on top of everything. With a small list of clients, which she is growing carefully, we are very lucky to have her.

Chasya Milgrom: Our Royalties Manager and newest agent, Chasya is building a list and growing beautifully with the agency. I am so thankful to have her with us and to watch her develop as an agent.

Rachel Oakley: My assistant and our newest staff member–I am thrilled to have her here and know she is going to be a huge and important member of our team.

Thank you all for your support, your tenaciousness, your good taste and your wisdom; you all add to my life and to DGLM in enormously important and meaningful ways.

11

Big books

by Jane

I don’t know why I still find it astonishing when publishers tell me they are “only looking for big books,” that mid-list titles aren’t on their radar. How do they know what’s going to be a big book?

This last week, when I called an editor to follow up on a proposal I sent him–by a Pulitzer Prize winning writer no less–he told me how much he had enjoyed reading it. He then said that the new president of his company had told all of the editors there that, for the time being at least, all they should be looking for was “big, front list” titles. But how do they know what “big front list” is?

Think about it, there are literally hundreds of books that were seriously underestimated by publishers but that turned into huge bestsellers. Here is a brief list that I hope that editor and his new boss will note:

TUESDAYS WITH MORRIE by Mitch Albom
THE RED TENT by Anita Diamant
SAY YOU’RE ONE OF THEM by Uwem Akpan
COD: A BIOGRAPHY OF THE FISH THAT SAVED THE WORLD by Mark Kurlansky
THE KITE RUNNER by Khaled Hosseini
SIMPLE ABUNDANCE by Sarah Ban Breathnach
EAT, PRAY, LOVE by Elizabeth Gilbert
THE MEMORY KEEPER’S DAUGHTER by Kim Edwards
THE SHACK by William P. Young
CHICKEN SOUP FOR THE SOUL by Jack Canfield and Mark Victor Hansen
THE PROFESSOR AND THE MADMAN by Simon Winchester
LONGITUDE by Dava Sobel
THE NANNY DIARIES by Emma McLaughlin and Nicola Kraus
THE WORLD WITHOUT US by Alan Weisman
SEABISCUIT by Laura Hillenbrand

Can you think of more?

Jane’s dream

The Wall Street Journal on Friday the 6th reported that Borders was going to close 200 of its Waldenbooks stores. True these are mall stores only, but it seems to me it was only yesterday that the chains were springing up every where. It appears that one of the reasons this is happening is that internet sales of books have greatly increased over the last several years taking buyers from the mall bookstores. The Journal also postulates that another reason for the move is the deep discounting of the bestselling books that has been announced.

My dream is that the closing of these mall stores might encourage one or two–or hopefully many more–entrepreneurial souls to open new independent bookstores. With the new readers that I hope are being created by books available electronically and by this deep discounting, perhaps there can be a big enough market to once again support these wonderful outlets for reading.

Do any of you have a favorite independent bookstore?

-Jane

2

Rationing discounted books

Now, the Wall Street Journal and others are reporting that the big three retailers–Walmart, Target and Amazon–are rationing those selected bestsellers they have been deep discounting. This is ostensibly to prevent other retailers from buying from them in quantity and reselling these titles.

I believe that the only ones who are going to get hurt by the deep discounting and the rationing are those retailers who are doing it. First of all, they cannot continue to sell these books at these prices for a long period of time as they are losing a substantial amount of money by doing so; and limiting the number of copies per customer during the holiday season, especially, should discourage potential consumers and send them elsewhere.

In this poor economic climate for publishers and booksellers alike it would seem to me that working together to help our industry rather than undercutting each other would be far more constructive and productive.

What do you think?

-Jane

17

King’s e-book news

The dialogue about what value there is in holding off on offering books electronically until after they are published in hardcover (rather than having a simultaneous publication) continued this morning with a piece in the Wall Street Journal about Stephen King’s publisher keeping the e-book edition of his new novel Under the Dome back until Christmas Eve. Again, the thought here, one supported by the author himself, is that doing this will encourage more people to go into bookstores and buy the hard copy of the book, thus increasing bookstore traffic at a time when book sales are down.

My reaction is twofold: First, I am quite surprised that Mr. King, who has been a huge proponent of publishing books electronically is taking this stand. It seems diametrically opposite to what he has been saying (and doing) for so long.

Second, I still feel that the reader of electronic books is not the same as the reader of hard-copy books but, instead, is an additional reader. Selling the e-book at the same time as the hard copy book increases readers and sales, in my opinion.

I am more then aware that there are many who feel differently. What do you think?

If you can’t see behind the WSJ paywall, you can read about the issue, sans King quotes, in this AP article.

-Jane