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I’m reminded of one of the things my mother used to say: “Don’t expect people to sink to a certain level, but don’t be surprised by it when they do.”

It’s kinda sad when somebody has to yammer on in a destructive way about others. To my way of thinking, the behavior is usually because that person can’t help themselves from regaling their audience with yet another verse of “The Song of ME” to bolster how they are feeling about themselves, even if only subconsciously.

I spent a long time working in the theatre business and I saw this kind of thing all the time, but I didn’t engage in it then I wouldn’t now. For one thing, I was raised right, not by wolves.

From my perch overlooking the City of the Mini-apple,

amadan

I was standing in the reincarnation line. There’s a paper mix-up at check in, (outbound), the line backed up and you should’ve heard what Socrates said about Aristotle!

And they’re both published! I tell ya, burnt my tender ears…

Haste yee back 😉

What I’ve learned in business is that no matter how well-intentioned you are, people will have their own perception and often, unvoiced desires. It’s unfortunate that your client chose to relieve his tension in front of a large audience, rather than make an appointment and talk to his agency in person. It’s sort of a literary version of Dr. Phil.

One way to examine this from a ‘customer service’ p.o.v. is to figure out the source of his unhappiness. Did her make his expectations clear to you all along? Did he know what he should expect from you? Were his calls returned in a timely manner? Were you aware of his unhappiness? Once you do this, you can figure out if it was a failing of the agency, or if it was the Jerry Springer phenomena that took over him.

Whether or not you want to keep him as a client, I’d call a meeting. Tell him that you hope you have the sort of relationship where he can talk frankly with you. You have to do this because he’s liable to repeat his story again.

After the meeting, you can decide whether or not he and the agency can have a business relationship.

I did listen to your agency’s rep at that conference, and I found her presentation wonderfully informative, helpful, engaging, and encouraging. I was dubious about the need for or the value of having an agent until I heard her cogent, kind presentation. I’m sold!